{"id":18,"date":"2023-09-12T16:01:37","date_gmt":"2023-09-12T16:01:37","guid":{"rendered":"https:\/\/www.sertelcon.com\/?page_id=18"},"modified":"2023-09-13T22:20:26","modified_gmt":"2023-09-13T22:20:26","slug":"formulario-pqrs","status":"publish","type":"page","link":"https:\/\/www.sertelcon.com\/?page_id=18","title":{"rendered":"Formulario PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a81ca9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0a81ca9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8f6eb6\" data-id=\"f8f6eb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ba373d elementor-widget elementor-widget-spacer\" data-id=\"1ba373d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35af23a elementor-widget elementor-widget-heading\" data-id=\"35af23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FORMULARIO PQRS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae83910 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae83910\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-973eacd\" data-id=\"973eacd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e449577 elementor-widget elementor-widget-text-editor\" data-id=\"e449577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Todo usuario tiene derecho a presentar ante SERTELCON S.A.S., peticiones, quejas, reclamos y sugerencias, tal como lo se\u00f1ala la Constituci\u00f3n Pol\u00edtica de Colombia, el C\u00f3digo Contencioso Administrativo y la Circular \u00danica de la superintendencia de Industria y Comercio, para lo cual debe tener en cuenta los siguientes conceptos:<\/p><p>SUGERENCIA:\u00a0Es una propuesta presentada por un usuario para incidir en el mejoramiento de un proceso de la empresa cuyo objeto est\u00e1 relacionado con la prestaci\u00f3n del servicio.<\/p><p>PETICI\u00d3N:\u00a0Es una actuaci\u00f3n por medio de la cual el usuario, de manera respetuosa, solicita a la empresa cualquier informaci\u00f3n relacionada con la prestaci\u00f3n del servicio.\u00a0<\/p><p>QUEJA:\u00a0Es la expresi\u00f3n o manifestaci\u00f3n que le hace el usuario a la empresa por la inconformidad que le gener\u00f3 la prestaci\u00f3n de nuestros servicios.\u00a0<\/p><p>RECLAMO:\u00a0Es la oposici\u00f3n o contrariedad presentada por el usuario, con el objeto de que la empresa revise y eval\u00fae una actuaci\u00f3n relacionada con la prestaci\u00f3n del servicio en t\u00e9rminos econ\u00f3micos.<\/p><p>POR FAVOR, ENVIARNOS AL CORREO sertelconsas@gmail.com SUS SOLICITUDES FIRMADAS POR EL CONTRATANTE DEL SERVICIO.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28773c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28773c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a839a7\" data-id=\"6a839a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f33e54a elementor-widget elementor-widget-wpforms\" data-id=\"f33e54a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-341\"><form id=\"wpforms-form-341\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"341\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F18\" data-token=\"2b3e470cfb8d864e7db516e4bb7454ed\" data-token-time=\"1781079660\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-341-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-341-field_1\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-341-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-341-field_1-error\" required><\/div><div id=\"wpforms-341-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><fieldset><legend class=\"wpforms-field-label\">Nombre Completo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-341-field_2\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][2][first]\" aria-errormessage=\"wpforms-341-field_2-error\" required><label for=\"wpforms-341-field_2\" class=\"wpforms-field-sublabel after\">Nombre<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-341-field_2-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][2][last]\" aria-errormessage=\"wpforms-341-field_2-last-error\" required><label for=\"wpforms-341-field_2-last\" class=\"wpforms-field-sublabel after\">Apellidos<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-341-field_3-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-341-field_3\">Tel\u00e9fono <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-341-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" step=\"any\" aria-errormessage=\"wpforms-341-field_3-error\" required><\/div><div id=\"wpforms-341-field_4-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"4\"><fieldset><legend class=\"wpforms-field-label\"> <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-341-field_4\" class=\"wpforms-field-required\"><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-341-field_4_6\" name=\"wpforms[fields][4]\" value=\"PETICI\u00d3N\" aria-errormessage=\"wpforms-341-field_4_6-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-341-field_4_6\">PETICI\u00d3N<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-341-field_4_5\" name=\"wpforms[fields][4]\" value=\"QUEJA\" aria-errormessage=\"wpforms-341-field_4_5-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-341-field_4_5\">QUEJA<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-341-field_4_4\" name=\"wpforms[fields][4]\" value=\"RECLAMO\" aria-errormessage=\"wpforms-341-field_4_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-341-field_4_4\">RECLAMO<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-341-field_4_3\" name=\"wpforms[fields][4]\" value=\"SUGERENCIA\" aria-errormessage=\"wpforms-341-field_4_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-341-field_4_3\">SUGERENCIA<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-341-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-341-field_5\">\u00bfCual es tu PQRS? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-341-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"Opci\u00f3n 1\"  class=\"choice-1 depth-1\"  >Opci\u00f3n 1<\/option><option value=\"A1. Modificaci\u00f3n condiciones acordadas\"  class=\"choice-2 depth-1\"  >A1. Modificaci\u00f3n condiciones acordadas<\/option><option value=\"A2. Publicidad enga\u00f1osa\"  class=\"choice-5 depth-1\"  >A2. Publicidad enga\u00f1osa<\/option><option value=\"A3. Servicios no solicitados\"  class=\"choice-31 depth-1\"  >A3. Servicios no solicitados<\/option><option value=\"A4. Fraudes en contrataci\u00f3n\"  class=\"choice-30 depth-1\"  >A4. Fraudes en contrataci\u00f3n<\/option><option value=\"A5. Datos personales\"  class=\"choice-29 depth-1\"  >A5. Datos personales<\/option><option value=\"A6. Plan corporativo\"  class=\"choice-28 depth-1\"  >A6. Plan corporativo<\/option><option value=\"B1. Imposibilidad terminaci\u00f3n contrato\"  class=\"choice-27 depth-1\"  >B1. Imposibilidad terminaci\u00f3n contrato<\/option><option value=\"B2. Cl\u00e1usula de permanencia sin consentimiento\"  class=\"choice-26 depth-1\"  >B2. Cl\u00e1usula de permanencia sin consentimiento<\/option><option value=\"B3. Cl\u00e1usula de permanencia superior a 1 a\u00f1o\"  class=\"choice-25 depth-1\"  >B3. Cl\u00e1usula de permanencia superior a 1 a\u00f1o<\/option><option value=\"B4. Valor subsidiado o financiado\"  class=\"choice-24 depth-1\"  >B4. Valor subsidiado o financiado<\/option><option value=\"B5. Falta de informaci\u00f3n\"  class=\"choice-23 depth-1\"  >B5. Falta de informaci\u00f3n<\/option><option value=\"B6. Potabilidad num\u00e9rica\"  class=\"choice-22 depth-1\"  >B6. Potabilidad num\u00e9rica<\/option><option value=\"B7. Cambio pospago o prepago\"  class=\"choice-21 depth-1\"  >B7. Cambio pospago o prepago<\/option><option value=\"C1. Activaci\u00f3n sin autorizaci\u00f3n\"  class=\"choice-20 depth-1\"  >C1. Activaci\u00f3n sin autorizaci\u00f3n<\/option><option value=\"C2. Falta de informaci\u00f3n\"  class=\"choice-19 depth-1\"  >C2. Falta de informaci\u00f3n<\/option><option value=\"C3. No controles de consumo\"  class=\"choice-18 depth-1\"  >C3. No controles de consumo<\/option><option value=\"C4. Facturaci\u00f3n\"  class=\"choice-17 depth-1\"  >C4. Facturaci\u00f3n<\/option><option value=\"C5. Calidad del servicio\"  class=\"choice-16 depth-1\"  >C5. Calidad del servicio<\/option><option value=\"D1. No disponibilidad del servicio\"  class=\"choice-15 depth-1\"  >D1. No disponibilidad del servicio<\/option><option value=\"D2. Ca\u00edda de llamadas\"  class=\"choice-14 depth-1\"  >D2. Ca\u00edda de llamadas<\/option><option value=\"D3. No compensaci\u00f3n informada\"  class=\"choice-13 depth-1\"  >D3. No compensaci\u00f3n informada<\/option><option value=\"D4. Intermitencia\"  class=\"choice-12 depth-1\"  >D4. Intermitencia<\/option><option value=\"D5. No traslado a nuevo domicilio\"  class=\"choice-11 depth-1\"  >D5. No traslado a nuevo domicilio<\/option><option value=\"D6. Intento de llamada no exitosa\"  class=\"choice-10 depth-1\"  >D6. Intento de llamada no exitosa<\/option><option value=\"E1. Error factura\/ Cobro o descuento injustificado\"  class=\"choice-9 depth-1\"  >E1. Error factura\/ Cobro o descuento injustificado<\/option><option value=\"E2. Incremento tarifario\"  class=\"choice-8 depth-1\"  >E2. Incremento tarifario<\/option><option value=\"E3. Reporte a centrales de riesgo\"  class=\"choice-7 depth-1\"  >E3. Reporte a centrales de riesgo<\/option><option value=\"E4. Cobro en proceso de reclamaci\u00f3n\"  class=\"choice-35 depth-1\"  >E4. Cobro en proceso de reclamaci\u00f3n<\/option><option value=\"E5. Vigencia de saldos\"  class=\"choice-34 depth-1\"  >E5. Vigencia de saldos<\/option><option value=\"E6. Transferencia de saldos\"  class=\"choice-33 depth-1\"  >E6. Transferencia de saldos<\/option><option value=\"E7. Fraude en facturaci\u00f3n\"  class=\"choice-32 depth-1\"  >E7. Fraude en facturaci\u00f3n<\/option><option value=\"E8. Cobro por reconexi\u00f3n\"  class=\"choice-40 depth-1\"  >E8. Cobro por reconexi\u00f3n<\/option><option value=\"F1. Mensajes comerciales\/publicitarios\"  class=\"choice-39 depth-1\"  >F1. Mensajes comerciales\/publicitarios<\/option><option value=\"F2. Activaci\u00f3n recepci\u00f3n mensajes por suscripci\u00f3n sin autorizaci\u00f3n\"  class=\"choice-38 depth-1\"  >F2. Activaci\u00f3n recepci\u00f3n mensajes por suscripci\u00f3n sin autorizaci\u00f3n<\/option><option value=\"F3. Recepci\u00f3n mensajes por suscripci\u00f3n-contenidos y aplicaciones\"  class=\"choice-37 depth-1\"  >F3. Recepci\u00f3n mensajes por suscripci\u00f3n-contenidos y aplicaciones<\/option><option value=\"F4. Cobro indebido\"  class=\"choice-41 depth-1\"  >F4. Cobro indebido<\/option><option value=\"F5. Baja del servicio\/ Imposibilidad cancelaci\u00f3n\"  class=\"choice-36 depth-1\"  >F5. Baja del servicio\/ Imposibilidad cancelaci\u00f3n<\/option><option value=\"F6. Baja de contenido\"  class=\"choice-42 depth-1\"  >F6. Baja de contenido<\/option><option value=\"F7. Falta de informaci\u00f3n\"  class=\"choice-43 depth-1\"  >F7. Falta de informaci\u00f3n<\/option><option value=\"G1. Medios de atenci\u00f3n al usuario\"  class=\"choice-44 depth-1\"  >G1. Medios de atenci\u00f3n al usuario<\/option><option value=\"H1. Hurto\"  class=\"choice-46 depth-1\"  >H1. Hurto<\/option><option value=\"H2. Registro\"  class=\"choice-47 depth-1\"  >H2. Registro<\/option><option value=\"H3. Garant\u00eda\"  class=\"choice-45 depth-1\"  >H3. Garant\u00eda<\/option><option value=\"H4. Reposici\u00f3n\"  class=\"choice-49 depth-1\"  >H4. Reposici\u00f3n<\/option><option value=\"H5. Bandas\"  class=\"choice-48 depth-1\"  >H5. Bandas<\/option><option value=\"I1. Otros\"  class=\"choice-50 depth-1\"  >I1. Otros<\/option><\/select><\/div><div id=\"wpforms-341-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-341-field_6\">Asunto <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-341-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-341-field_6-error\" required><\/div><div id=\"wpforms-341-field_7-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-341-field_7\">Mensaje <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-341-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-341-field_7-error\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"341\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.sertelcon.com\/index.php?rest_route=\/wp\/v2\/pages\/18\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-341\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"https:\/\/www.sertelcon.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FORMULARIO PQRS Todo usuario tiene derecho a presentar ante SERTELCON S.A.S., peticiones, quejas, reclamos y sugerencias, tal como lo se\u00f1ala la Constituci\u00f3n Pol\u00edtica de Colombia, el C\u00f3digo Contencioso Administrativo y la Circular \u00danica de la superintendencia de Industria y Comercio, para lo cual debe tener en cuenta los siguientes conceptos: SUGERENCIA:\u00a0Es una propuesta presentada por [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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